Elements and Performance Criteria
- Assess the situation and determine priorities
- Seek incident information from appropriate on-site personnel
- Monitor changes in the nature, extent and potential implications of the incident
- Develop an incident response tactics based on analysis of the situation and consistent with the philosophies and strategies of the organisation
- Identify required resources in accordance with the tactics developed
- Continually review objectives in light of information updates, reports and feedback
- Manage incident control centre
- Brief incident control centre personnel on the scenario and tactics, their roles and responsibilities and of the way the centre will operate
- Allocate tasks to incident control centre personnel commensurate with their roles and level of competence
- Monitor performance of incident control centre personnel and review as the incident unfolds to determine ongoing requirements
- Liaise with internal management and support structures
- Regularly brief and provide communications to appropriate personnel in accordance with procedures
- Monitor and review resources to determine changing requirements in accordance with changing circumstances
- Ensure resources are available as required
- Provide or obtain guidance and support to/from management and support structures.
- Ensure communications systems are effective
- Conclude and review incident activities
- Account for all personnel and other resources
- Conduct a debrief and complete company incident reports
- Evaluate and review tactics and procedures
- Evaluate and document effectiveness of the control function and its interaction with command organisations
- Communicate reports in accordance with company procedures